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Question

G34 not broadcasting ssid and ethernet ports not working

  • July 22, 2025
  • 1 reply
  • 15 views
M
The Many
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So, I have a Arris G34 that is approximately a year old and its not broadcasting ssid and ethernet ports not working. Everything was working great till I moved to a new house. I have Cox internet and I am receiving good signal. I can plug cox panoramic in and the internet works just fine.

 

When I reboot or factory reset the G34 the ethernet ports light up while it reboots but then turn off and do not come back on no matter what I have plugged In to them. I cant seem to figure out how to login to the modems web page to check out the setting due to lack of internet.... Any advice/help before I try and do a warrenty claim will be greatly appreciated!

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1 reply

S
Wi-Fi Warriors
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Could you please share the details of your subscribed internet speed plan, as well as the current LED light status on your modem? This information will help us understand why the Wi-Fi network names are not broadcasting.

To check the Ethernet port status, you can connect the modem directly to a computer and check the IP address without the coaxial cable connected.

To check the IP address on a Windows computer, please follow these steps:

  1. Press the Windows button + the letter R on your keyboard to open the "Run" command box.
  2. In the box, type "CMD" and press Enter.
  3. A black screen will appear. Type "ipconfig" and press Enter.
  4. Under the category 'Ethernet adapter Ethernet,' you’ll find the IPv4 address.

To check the IP address on a Mac:

  1. Click on the Apple menu.
  2. Then, select System Preferences or System Settings.
  3. Navigate to Networks and click on the Ethernet option to view the IP address.
  4. If you're using an adapter, you’ll see an option for USB under Networks.

If the IP address starts with 169.254.., or if the media state shows 'disconnected' or the category is blank, there could be an issue with the port itself.

 

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