I have a new Surboard G34 and am having to reboot the router 5 times a day or more. I constantly am getting a no internet warning. I am on Sparklight 1gb plane and the issue happens on both bands. When I contact Sparklight they send me through the re-boot hell and when the signal returns, all is well on their end and 20mims later, it drops again. All my devices retain WiFi connection, just not internet. I’m a complete network neophyte so please keep any suggestions grounded in English. LOL
Solved
G34/Sparklight wors
- The Many
Best answer by SURFboard Moderator
Would it be possible for you to connect a computer directly to the gateway using an Ethernet cable? This would help us determine if the internet drops only on the Wi-Fi, or if it affects both Wi-Fi and hardwired connections.
Make sure that the gateway is placed in an open area to minimize Wi-Fi congestion.
If you find that the internet drops only on the Wi-Fi, I would suggest trying to change the Wi-Fi channels to improve the connection
It would be helpful to try changing the Wi-Fi channels to reduce congestion and improve the connection quality.
Please refer the link below, where you can find the steps to change the Wi-Fi channels
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
Would it be possible for you to connect a computer directly to the gateway using an Ethernet cable? This would help us determine if the internet drops only on the Wi-Fi, or if it affects both Wi-Fi and hardwired connections.
Make sure that the gateway is placed in an open area to minimize Wi-Fi congestion.
If you find that the internet drops only on the Wi-Fi, I would suggest trying to change the Wi-Fi channels to improve the connection
It would be helpful to try changing the Wi-Fi channels to reduce congestion and improve the connection quality.
Please refer the link below, where you can find the steps to change the Wi-Fi channels
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
- The Many
I am sure it is only droping internet because our devices stay connect to the WiFi for a few minuets after the “you are not connected to the internet” errors start. I tried the link but get this:
“We currently are experiencing issues with our support site. Please check back again at a later time.”
Your probably using SParklight! LOL
- Wi-Fi Warriors
We apologize for the inconvenience, please refer the link below, where you can find the steps to change the Wi-Fi channels:
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