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G36 and Xfinity problems

S
The Many
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I have Xfinity and recently bought a G36 modem. It is sluggish, and sometimes the internet stops altogether. Some days I have to power it down 2 or 3 times just to get decent internet speed. Is ther a fix, or is this just a lemon?

Ernest
R
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  • Ernest
    Ernest
  • R
    rishi211
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plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2253 replies
  • January 27, 2023

do you have a screen snip of the cable connections page (shows upstream/downstream info) and the logs? those help check the coax connection. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
1 person likes this
  • S
    srosvold
S
The Many
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  • srosvoldThe Many
  • Author
  • The Many
  • 2 replies
  • January 27, 2023

I am not a techie so I don’t have a clue where to find those things.

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