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G36 and Xfinity problems

  • January 26, 2023
  • 2 replies
  • 98 views

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I have Xfinity and recently bought a G36 modem. It is sluggish, and sometimes the internet stops altogether. Some days I have to power it down 2 or 3 times just to get decent internet speed. Is ther a fix, or is this just a lemon?

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2 replies

plemans
Juggernaut
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  • Juggernaut
  • January 27, 2023

do you have a screen snip of the cable connections page (shows upstream/downstream info) and the logs? those help check the coax connection. 


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  • Author
  • The Many
  • January 27, 2023

I am not a techie so I don’t have a clue where to find those things.