+1I posted 26 days ago and the issue seems to resolve but I’m having connectivity issues again.
Also, I am unable to reply to the following comment and I made the original post
“Could you please specify whether the intermittent connection is happening on the Wi-Fi or the wired connection?
When the internet connection drops, does the gateway (G36) reboots on its own?
SURFboard Community Moderator Team”
my reply: the only thing that is wired is the modem/router. All other devices are wifi.
Best answer by SURFboard Moderator
Could you let us know who your internet service provider is and the internet speed plan you are subscribed to?
Would it be possible for you to connect a computer directly to the gateway using an Ethernet cable? This would help us determine if the internet drops only on the Wi-Fi, or if it affects both Wi-Fi and hardwired connections.
Make sure that the gateway is placed in an open area to minimize Wi-Fi congestion.
If you find that the internet drops only on the Wi-Fi, I would suggest trying to change the Wi-Fi channels to improve the connection
It would be helpful to try changing the Wi-Fi channels to reduce congestion and improve the connection quality.
Please refer the link below, where you can find the steps to change the Wi-Fi channels
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
Could you let us know who your internet service provider is and the internet speed plan you are subscribed to?
Would it be possible for you to connect a computer directly to the gateway using an Ethernet cable? This would help us determine if the internet drops only on the Wi-Fi, or if it affects both Wi-Fi and hardwired connections.
Make sure that the gateway is placed in an open area to minimize Wi-Fi congestion.
If you find that the internet drops only on the Wi-Fi, I would suggest trying to change the Wi-Fi channels to improve the connection
It would be helpful to try changing the Wi-Fi channels to reduce congestion and improve the connection quality.
Please refer the link below, where you can find the steps to change the Wi-Fi channels
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
+1Xfinity - 300 Mbps
I don’t have any device that connects via Ethernet.
last time xfinity came they did the channel change process. I had no issues for 26 days. Wondering if this happens when there is some sort of update????
I understand that the intermittent issue has persisted for 26 days. I recommend changing the Wi-Fi channels using a spectrum analyzer.
WiFi congestion or heavy traffic may be causing the issue to recur. A spectrum analyzer can help identify the least congested channel, which may improve performance.
Additionally, ensure that the modem is placed in an open area to minimize interference. Please refer to the link below for step-by-step instructions on changing the Wi-Fi channels.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
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