The Arris G36 was dropping the internet daily even though the blue light was on when there was no connection and I cycled power often for it to work. The signal power is ok. When internet worked WiFi was ok. The ISP tech said my connection problem was that WiFi was turned on at my end but the Cable company had WiFi turned off from their end. He turned it on and it has worked for about 6 hours now. Is it likely that this will fix the problem long term? I asked about modem updates and He told me that user owned modem updates are not done by Mediacom and must be obtained from Arris by the customer.