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I have a G36 I bought a little over two years ago that I use with Comcast.  I haven't had any issues with the modem.  The only previous issue with connections turned out to be a cable that got damaged by my neighbor.  Comcast replaced the cable and all has been fine.

 

Today it lost connection but the light was still blue.  If I disconnect power and reconnect, it will work briefly but then drop connection again.  I have 3 devices connected via ethernet and a bunch on WiFi.  I've disabled WiFi with no change.  I also disconnected each of the ethernet devices individually with no change.   

 

Comcast doesn't detect an outage in the area and their AI support says things look good to my modem.  It can reset it successfully and see when it's not online if I disconnect it.  Gateway FW version is Wedit personal information] NCS

 

Anything else to try?  Hate to have to shell out for a new one when it's only a couple years old.  

 

In this case could you please help us with the modem LED lights status. Since there is no internet on direct connection and also on wifi please try accessing modem GUI to check the WAN IP of the modem. Since you have done checking lines with your service provider could you please confirm whether the ISP modem or different modem works fine with your service provider line?

The LED is always solid blue.

 

Anyway, this was resolved.  I had to replace the modem unfortunately.  Went with Motorola this time, hoping it lasts more than two years.

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