I have a 800GB plan with Xfinity but using the 2.5GB port. could this cause Xfinity to drop my connection? The modem never comes back online until I reboot it manually. I tried Windows Trouble Shooting and ipconfig /renew etc to see if I could get it back online without a reboot but nope. Im guessing with all the others having the same issue, its faulty firmware being pushed from Xfinity ???
How do I report this so a Surfboard technician can look into this issue before I end up just going with a different brand?
Could changing anything in the LAN Ethernet Ports help. they are all set to Auto Configuration.
Answer
G36 drops connection every 24 hours or so on Xfinity.
+2- The Certified
Best answer by Ebojager
Do you think the ALG Application Layer Gateway, specifically the SIP setting could cause some sort of incompatibility with the Xfinity network?
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+2- The Certified
Does it happen if its hardwired into the 1 gig port? Or only the 2.5gig port
Well I haven’t tested yet in any other port but the 2.5. I plan on trying that if it does it again tonight. Maybe it’s only designed for over 1GB speeds???
+2- The Certified
- Answer
Do you think the ALG Application Layer Gateway, specifically the SIP setting could cause some sort of incompatibility with the Xfinity network?
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