New G36, Xfinity is provider. System FREQUENTLY is "available, no internet". Xfinity feed seems robust.
My laptop is attached via ethernet cable. From command line I can ping & get all packets sent & received. From Surfboard web site, ping shows all packets dropped. Help!Â
Hi nsh000,Â
Could you please share the screenshot of "Connection / WAN" page (which has the upstream and downstream information) so that we can check if the cable signal levels are within the acceptable range.
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 edit: removed images with personal information]
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The cable signal levels are completely out of range, which is why you’re facing this issue. Hence, please contact your service provider to reprovision the device.
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Thank you!
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