I wasted $350 on this modem/router and I will never buy an Arris again. There is a firmware update that is needed and Xfinity and Arris need to get their act together!! I work for Xfinity and the company has been buying modems from Arris for years!! So why is this issue with the G36 not being addressed!! I'm a technician and I even had a maintenance tech check the signals levels at my home and in the area and he said there is no issue. He said it's the firmware that needs to be updated on this modem. I want my $350 dollars refunded!!
Page 1 / 1
What makes you think a firmware upgrade will fix your issue?
What is your actual issue in details? The post is more about complaining and less about whats actually going on and whats been tried.
We’re the community forum. Its where members of the public help out.
Getting a refund would require contacting support and going through them. (or returning it to where you bought it)
Hey, I am having the same issue with mine. May I ask what your firmware is at? Mine is at AR01.05.020.13_032624_735.NCS.20
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.