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Question

g36 keeps losing internet but still has solid blue light

  • 18 August 2024
  • 1 reply
  • 26 views

I have a G36 I bought a little over two years ago that I use with Comcast.  I haven't had any issues with the modem.  The last 2 months I keep losing internet connection but still have the solid blue light. Only way to get internet back is to unplug and plug the power to the modem. This is getting ridiculous because there are some days I have to do this 5-6 times especially with my wife working from home. Anyone else having this issue. I hope I don’t have to replace this modem already. 

Are you facing intermittent connection issue on Wi-Fi or even on the devices connected to the modem directly. We can provide steps to trouble shoot modem according to the issue.