I just purchased g36 and unable to download app. Says does not support my phone
Solved
G36 SBC app
+1- The Many
- 9 replies
Best answer by SURFboard Moderator
I request you to download surfboard central app. Arris surfboard manager is the outdated version.
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
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+41- Juggernaut
- 2268 replies
what phone do you have?
and what version of OS (operating system) is it running?
+41- Juggernaut
- 2268 replies
What error is the app store giving you?
And you're downloading the surfboard app?
+41- Juggernaut
- 2268 replies
what version of android do you have?
can you take a screensnip on your phone of the app and the error?
+41- Juggernaut
- 2268 replies
yes said you have android already. what version do you have?
And to take a screen snip on the galaxy s21 push the side key and the volume down key at the same time.
+41- Juggernaut
- 2268 replies
still doesn’t how android version.
And get a screensnip of the error on the app store you see for the app
+41- Juggernaut
- 2268 replies
It’ll look like this where it shows android version. And when you go into the google play store to install the app and it gives you an error, screen snip that
- Wi-Fi Warriors
- 3642 replies
- Answer
I request you to download surfboard central app. Arris surfboard manager is the outdated version.
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
- Rockstar!
- 271 replies
Dtrudnak wrote:
You need SURFboard Central App, not the SURFboard Manager.
https://play.google.com/store/apps/details?id=com.arris.sbc&hl=en
+41- Juggernaut
- 2268 replies
Both
I also prefer to just setup using the GUI. Tends to have more options for customization
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