I recently switched to xfinity 2 gig plan, bought the G36 router with the 2.5 gig port, using a CAT 8a wire from the router to the computer, but I only get 800mbps-1200mbps, not the full potential. Already spoke with people in xfinity in person and online, both say that on their end I got the 2.0 gig plan. What could the issue be?
G36 slower ethernet connection
Best answer by SURFboard Moderator
using the 3 basic ones that pop up, speedtest.net -- fast.com -- fiber.google.com and all of those show the same range 700-1200mbps
for whatever reason my Xfinity app shows the 2.0 gig plan of my main page, but when I go to manage/change plan, I have an invisible 1.2 gig plan selected (???????) Like it doesnt apparently exist BUT somehow I have it. I tried changing to the 2.0 Gig but it doesnt work at all. Tried doing 500Mbps and it wont even let me change to that

We recommend testing with a different hardwired device to help isolate the issue, as speeds can vary from one device to another. Additionally, based on the image you shared and as
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