Last night my power kept going in and out for about 5 minutes, then finally went out. When it came back on the modem stayed on solid orange. I have never had this happen before with other power outages. I have tried multiple times to unplug it for 30 seconds, 1 minute, over 10 minutes..still orange when I plug it back in. I have tried to hit the reset multiple times holding it for the 10-15 seconds as well as 30 seconds and nothing changes. I checked the warranty and I am good until July. How can I file a warranty claim?
- Guardians of the Gateways
- 2486 replies
-
24 June 2024
In this case we would suggest you to reach out to Arris.com/consumersupport for further assistance if the modem is under warranty.
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.