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Question

G36 Surfboard Router/Modem

  • March 2, 2026
  • 0 replies
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We replaced our old router/modem with a Surfboard G36.  My Ambient weather council worked well with our old modem (2.4 and 5 GHZ) but will not connect via wifi to the G36 Surfboard. I have worked with ambient weather to try to get it to connect without success.  I replaced the council and this does not correct the issue.  The council only works on 2.4 GHz so I tried disconnecting 5 GHz on web manager before attempting to connect without success.  Is there any action I can take to make this council connect to the modem.