Skip to main content
Answer

Hookup G 36 to HP 8620 PRINTER

  • February 1, 2023
  • 3 replies
  • 144 views
E
The Many
Forum|alt.badge.img

Can’t get HP 8620 printer to hookup to Wi-Fi with a G 36 router modem 

Best answer by ETE

Thank you for your responses. 
Plemens you were correct the setting needed to be changed to WPA2-PSK.  However we could not locate on the Surfboard portal where this exactly needed to be changed.  After calling Customer Support 4x, we finally got a very nice gentleman to walk us through the steps.  I am going to outline them for any one else that needs to hook up a printer with an Arris Surfboard Router/modem.  
PRINTER MUSTBE ON

Log into portal; it will bring you to Gateway>Summary page

select Connection>WI-FI >NETWORKS 

Under Primary Home ;On the 2.4 GHz line, select the EDIT button,  this brings you to the screen you can change the security mode.

Select WPA2-PSK; input the CAPTCHA at the bottom and Hit SAVE.

Turn printer off for 30-35 seconds, turn back on and you should be all set.  

This topic has been closed for replies.

3 replies

plemans
Juggernaut
Forum|alt.badge.img+41
  • plemansJuggernaut
  • Juggernaut
  • February 1, 2023

what error do you get? 

Did you contact HP on it? 

They’d be the experts on setting up their printer. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
plemans
Juggernaut
Forum|alt.badge.img+41
  • plemansJuggernaut
  • Juggernaut
  • February 1, 2023

If you’re using wpa3, try setting it for wpa2. Some devices have issues with wpa3 (from my experience)

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
E
The Many
Forum|alt.badge.img
  • ETEThe Many
  • Author
  • The Many
  • Answer
  • February 2, 2023

Thank you for your responses. 
Plemens you were correct the setting needed to be changed to WPA2-PSK.  However we could not locate on the Surfboard portal where this exactly needed to be changed.  After calling Customer Support 4x, we finally got a very nice gentleman to walk us through the steps.  I am going to outline them for any one else that needs to hook up a printer with an Arris Surfboard Router/modem.  
PRINTER MUSTBE ON

Log into portal; it will bring you to Gateway>Summary page

select Connection>WI-FI >NETWORKS 

Under Primary Home ;On the 2.4 GHz line, select the EDIT button,  this brings you to the screen you can change the security mode.

Select WPA2-PSK; input the CAPTCHA at the bottom and Hit SAVE.

Turn printer off for 30-35 seconds, turn back on and you should be all set.  

Terms & ConditionsCookie settingsAccessibility statement