Can’t get HP 8620 printer to hookup to Wi-Fi with a G 36 router modem
Solved
Hookup G 36 to HP 8620 PRINTER
- The Many
- 1 reply
Best answer by ETE
Thank you for your responses.
Plemens you were correct the setting needed to be changed to WPA2-PSK. However we could not locate on the Surfboard portal where this exactly needed to be changed. After calling Customer Support 4x, we finally got a very nice gentleman to walk us through the steps. I am going to outline them for any one else that needs to hook up a printer with an Arris Surfboard Router/modem.
PRINTER MUSTBE ON
Log into portal; it will bring you to Gateway>Summary page
select Connection>WI-FI >NETWORKS
Under Primary Home ;On the 2.4 GHz line, select the EDIT button, this brings you to the screen you can change the security mode.
Select WPA2-PSK; input the CAPTCHA at the bottom and Hit SAVE.
Turn printer off for 30-35 seconds, turn back on and you should be all set.
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+41- Juggernaut
- 2253 replies
what error do you get?
Did you contact HP on it?
They’d be the experts on setting up their printer.
+41- Juggernaut
- 2253 replies
If you’re using wpa3, try setting it for wpa2. Some devices have issues with wpa3 (from my experience)
- The Many
- 1 reply
- Answer
Thank you for your responses.
Plemens you were correct the setting needed to be changed to WPA2-PSK. However we could not locate on the Surfboard portal where this exactly needed to be changed. After calling Customer Support 4x, we finally got a very nice gentleman to walk us through the steps. I am going to outline them for any one else that needs to hook up a printer with an Arris Surfboard Router/modem.
PRINTER MUSTBE ON
Log into portal; it will bring you to Gateway>Summary page
select Connection>WI-FI >NETWORKS
Under Primary Home ;On the 2.4 GHz line, select the EDIT button, this brings you to the screen you can change the security mode.
Select WPA2-PSK; input the CAPTCHA at the bottom and Hit SAVE.
Turn printer off for 30-35 seconds, turn back on and you should be all set.
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