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how update firmware on a G34?

  • April 14, 2024
  • 5 replies
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How do I update the firmware on a G34? Please do not tell me my ISP does it as they do not as they do not own the modem I do.

Best answer by SURFboard Moderator

There is no manual update can be done for the modem. Even for the device owned by the customers only service providers can send the updates to the modem since they are the one activating and sending signals so only ISP having option to send the updates when its required.

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There is no manual update can be done for the modem. Even for the device owned by the customers only service providers can send the updates to the modem since they are the one activating and sending signals so only ISP having option to send the updates when its required.


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It got me frustrated, both ISP and Arris cannot solve my problem 


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I understand your frustration. ARRIS develops the software update and makes it available to service providers.  The service providers qualify, test, and distribute the software update to devices on their network.  ARRIS has limited control or visibility over distribution by the service providers.


I have the same problem my wifi keeps cutting out usually at night and now it’s like great did I get a bad product and have to get a new modem or router? 


I can’t even register my product because the serial number doesn’t match to the product?? Like what??


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