Skip to main content
Question

I have a G36. And I forgot my domain password.

  • January 17, 2026
  • 1 reply
  • 25 views

Forum|alt.badge.img

There has to be something to do about no knowing or forgetting a domain password right? Can I be manually reset. I really can't remember what it is.

1 reply

Forum|alt.badge.img+42

If you’ve been using the web interface to configure your Surfboard gateway and happen to forget the password, we would recommend performing a factory reset on the device. This will restore the gateway to its default settings, allowing you to set a new password for the web interface.

Please refer to the link below for instructions on how to perform a factory reset on your modem.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Factory-Reset