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I have a G36. And I forgot my domain password.

  • January 17, 2026
  • 1 reply
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There has to be something to do about no knowing or forgetting a domain password right? Can I be manually reset. I really can't remember what it is.

Best answer by SURFboard Moderator

If you’ve been using the web interface to configure your Surfboard gateway and happen to forget the password, we would recommend performing a factory reset on the device. This will restore the gateway to its default settings, allowing you to set a new password for the web interface.

Please refer to the link below for instructions on how to perform a factory reset on your modem.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Factory-Reset

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1 reply

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If you’ve been using the web interface to configure your Surfboard gateway and happen to forget the password, we would recommend performing a factory reset on the device. This will restore the gateway to its default settings, allowing you to set a new password for the web interface.

Please refer to the link below for instructions on how to perform a factory reset on your modem.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Factory-Reset