So I have Xfinity’s 1.2 gigabit internet plan and instead of leasing their gateway, I bought the Arris G36. When testing the speed of my internet on ethernet I get around 500 Mbps which doesn’t make sense. I had the same plan at my old house with the Xfinity gateway modem and got 900 Mbps. Now when I am downloading a simple 5GB file it takes 2 hours to download. It isn’t my Lan cable because I have brand new cables. Would anybody know what my problem is.
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I have gigabit internet but my ethernet download speed is slow.
Best answer by plemans
Do you have a screen snip of the cable connections page? (shows upstream/downstream connection info?) and the event logs? That helps check the connection. Seems add that it gets 500 at times at 700 at others. could be a connection issue after switching devices. (loose connector, bad connector, kinked coax, etc)
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