Have G34 surfboard. Xfinity internet. Stream YouTube TV. When we got everything up and running it was great. Now the last month we are constantly losing internet. Often just restarting the g34 fixes it. So how do I tell if it's the g34 or Xfinity who has the problem?
Answer
intermittent internet connection in G34
- The Many
Best answer by SURFboard Moderator
Since you are facing intermittent connection in G34, Let's consider the basic points:
- The LED light should be a Solid Blue
- Make sure the modem is not kept in a compact place, needs to be placed in an open space
- Check if any recent outages recently from you’re ISP or Power
- Confirm if the co-axial doesn't have any cuts/loose connection
- Keep the modem away from any Electromagnetic devices
We need to ensure the cable signals and Wi-Fi channels are checked for the same
Please follow the below links for the cable signal levels and Wi-Fi channels.
https://commscope-us.insided.com/modem-general-40/no-internet-2077
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
This topic has been closed for replies.
+41- Juggernaut
do all devices drop?
just wireless devices?
Got a screensnip of the cable connections page and event logs? That helps check the lines
- Wi-Fi Warriors
- Answer
Since you are facing intermittent connection in G34, Let's consider the basic points:
- The LED light should be a Solid Blue
- Make sure the modem is not kept in a compact place, needs to be placed in an open space
- Check if any recent outages recently from you’re ISP or Power
- Confirm if the co-axial doesn't have any cuts/loose connection
- Keep the modem away from any Electromagnetic devices
We need to ensure the cable signals and Wi-Fi channels are checked for the same
Please follow the below links for the cable signal levels and Wi-Fi channels.
https://commscope-us.insided.com/modem-general-40/no-internet-2077
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
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