Got a G34 now and its still happening. ISP wont do anything for the issue have called multiple times. Is there anything I can buy that would help level out the power levels?
Answer
Intermittent internet connection on G34
- The Certified
Best answer by SURFboard Moderator
As I checked the cable signals, All the signals are in range.
Could you let me know whether you are experiencing intermittent/Slow speed through wired connection or wireless connection?
If it is wireless connection, I suggest you to change the Wi-Fi channels and monitor the same for the next 24hour so time.
To change the channels, follow the steps on the below given link:
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
As I checked the cable signals, All the signals are in range.
Could you let me know whether you are experiencing intermittent/Slow speed through wired connection or wireless connection?
If it is wireless connection, I suggest you to change the Wi-Fi channels and monitor the same for the next 24hour so time.
To change the channels, follow the steps on the below given link:
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
- The Certified
its both wired and wireless dropping out. Its only out for a short period of time normally not even a minute.
- Wi-Fi Warriors
I suggest you to change the Wi-Fi channels and monitor the same for the next 24hours of time.
Also, Reprovisioning the modem with internet service provider after that if the problem persists, I suggest you to visit www.arris.com/consumersupport for further assistance.
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