My G34, I purchased in Feb, has been terrible since April 2024 with Xfinity internet service. Constantly dropping signal for hours and slow download speeds, day and night. Had Xfinity tech put in their modem 7 days ago and issue was resolved. I defaulted my G34 and tried to re-install yesterday but no gateway connectivity at all now? Checked the community chats and there is a lot of issues with the G34 / G36 modems with Xfinity. Not happy as modem was around $ 200.00 on Amazon. Xfinity and Arris need to update their compatibility list as this is ridiculous.
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Looks like the G34 is on Xfinity compatibility device list but not listed as recommended. Xfinity suggest using a device marked “recommended” for most reliable performance and compatibility with their network.
If you are subscribed to the Next Gen Speed Tier service, the G34 is not supported.
Since you are experiencing intermittent internet connections, I would suggest checking the cable signals and requesting to change the Wi-Fi channels.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
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