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internet dropping multiple times Arris G36 modem


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I try to contact customer service but I am not getting any help from them and the device is still under warranty. Multiple times I have to reboot the modem then the Wi-Fi single comes back and I am tier to robot every time 

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10 replies

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Hello saurabh50411

                                    We understand that you are having intermittent connection issue on Wi-Fi, and also you have tried all possible trouble shooting like restarting modem already no need to repeat again. Basically,  If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may cause intermittent connectivity issues, even if the competing signal is relatively weak. Changing the wireless channel within the  gateway can improve connectivity. so I would suggest you to try changing Wi-Fi channels 
will avoid interference and that will give better speed and connection. You can check the article for reference to change the Wi-Fi channel using the below link.

                                 http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel

Let us know if this helps.


plemans
Juggernaut
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  • Juggernaut
  • 2261 replies
  • February 15, 2023

Potentially we could help you if you gave us more info on what the actual issue is and what you’ve done trying to fix it. 

Details are key since we’re not there to see whats going on


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  • Author
  • The Many
  • 6 replies
  • February 23, 2023

Everything I have done. If you unplug modem and plug back in then start working but then after two or three day  start same problem and need to do same process again. 

even I am not getting full speed. My Comcast speed 300mbps but Wi-Fi give me 89 or 92 also I bought Wi-Fi 6 MR60 nighthawk that make more speed still modem issues going on and reboot again and again. I am tired I like to return this


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2261 replies
  • February 23, 2023

What hardwired speeds do you get from the g36?

Do you have a screensnip of the cable connections page and the event logs. 


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  • Author
  • The Many
  • 6 replies
  • February 24, 2023

This is the speed right now I am getting before I had Netgear modem and it’s gave me 400-500mbps but now this is all time dropping speed and need to reboot many time


Forum|alt.badge.img+1
  • Author
  • The Many
  • 6 replies
  • February 24, 2023

I need to talk directly on phone call. It’s hard explain all stuff here


Forum|alt.badge.img+1
  • Author
  • The Many
  • 6 replies
  • February 24, 2023

Some time gave me less then 100 speed when dropping internet 


Forum|alt.badge.img+1
  • Author
  • The Many
  • 6 replies
  • February 24, 2023

How can I return this modem? It’s good idea to buy new one


Forum|alt.badge.img+1
  • Author
  • The Many
  • 6 replies
  • February 24, 2023

It’s still under warranty 


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2261 replies
  • February 24, 2023

fluctuating speeds and internet going in/out tend to indicate line issues. You haven’t shown the cable connections page or event logs. But feel free to contact support. 

https://arris.secure.force.com/consumers/ConsumerProductSupport#

 


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