I have the G34, the first week I bought it, it worked great but now 2 months in the service is spotty. I have had to call my service provider so many times. I have tried rebooting and all. I do not know where to go if check if the software is up to date. I will like to use the service I am paying for. Is there a phone number to call for someone to help fix this issue?
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Yes, definitely you can reach out to our support team by checking on arris.com/consumersupport if the modem is under warranty. The Cable Operators (MSOs) have complete control of what cable modem/gateway hardware they will allow installed and the firmware it uses, this is because they own the coaxial cable that is connected to the ARRIS (G34), because of that the Firmware updates are pushed by them, and any update needed as well. Any associated firmware updates are automatically deployed by the cable operator. This is not an ARRIS only implementation, but the required implementation of any cable device manufacturer.
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