Hi, if you need live guided support by phone you can find ARRIS contact number in the user guide of your device, any other questions or inquiries feel free to ask here!

I don’t have the user guide.  Why is the support number not available on the website or the surfboard app????

the modem needs to be rebooted every couple of days because the internet connection gradually slows down to being unusable.  Streaming services never launch or the launch and the connection drops every 10 to 15 secs (2 days after last reboot).

I’m connected to Xfinity and had them on the phone and at the property.   Signal levels are very good.  After the modem is rebooted services return to normal.