Went online, logged in and changed paswd. Now I can't get back in using my new password. Password online and the app don't match. It's a G34 modem. Any ideas?
Thanks
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Locked out of Account
- The Many
- 2 replies
Best answer by SURFboard Moderator
We recommend restarting the gateway first, then attempting to log into the web-based interface (GUI) using the new password.
If you're still unable to log in, try the following steps:
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Disconnect the coaxial cable from the gateway.
-
Restart the gateway without the coaxial cable connected.
-
Once the gateway restarts, try accessing the GUI page again.
Note: Through this whole process make sure that the coaxial cable is disconnected.
This process can help isolate the issue and allow access to the interface.
This topic has been closed for replies.
- Wi-Fi Warriors
- 4398 replies
Could you confirm your product’s model number to assist you further?
- Wi-Fi Warriors
- 4398 replies
Could you please clarify which password you attempted to change the web-based interface (GUI) login password or the Wi-Fi password? Also, please let us know how you attempted to make the change.
- The Many
- 2 replies
Went online 192.168.0.1, logged in and changed login paswd. Now I can't get back in using my new password.
- Wi-Fi Warriors
- 4398 replies
- Answer
We recommend restarting the gateway first, then attempting to log into the web-based interface (GUI) using the new password.
If you're still unable to log in, try the following steps:
-
Disconnect the coaxial cable from the gateway.
-
Restart the gateway without the coaxial cable connected.
-
Once the gateway restarts, try accessing the GUI page again.
Note: Through this whole process make sure that the coaxial cable is disconnected.
This process can help isolate the issue and allow access to the interface.
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