I just purchased the G34 and it seems to be limited to 31 devices (based on debugging problems on my network). How many devices are supported? This critical information is not provided on the Arris website or in any documentation that I have found. What modem/routers support more than 31 devices?
Page 1 / 1
On G34 is supported to connected more than 200 devices so you can try connecting to the network 2.4 or 5G according to the device compatibility
That’s interesting but does not explain why as I added a new device an existing one became disconnected. That occurred with many different types of devices from light switches to smoke alarms. I spent 6 hours trying to get more than 31 devices working at the same time with no luck. When I did get the next device online a previously working device would pop offline. I had some devices on 2.4 and some on 5G. When I replaced the G34 with my original router, an SBG10, all devices came online. Sticking with the SBG10 for now….
Could you please Factory reset the modem and try adding the devices?
After performing a factory reset of the modem, all the customized credentials will change to default settings.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Factory-Reset
If you are unable to connect limited devices, I would suggest changing the security mode for 2.4G network and try connecting again.
To change the security mode> Login to 192.168.0.1>Gateway>connections>Wi-Fi>networks>Edit for 2.4Ghz.
Change the security mode as WPAWPA2-PSK (TKIP/AES).
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.