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NEED HELP CONNECTING G34 to surfboard central app

A
The Many
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Hi. G34 working perfect , I try to connect the App get thru all the steps , then says can’t connect to WIFI . Briefly kicks me off WiFi then send trouble shoot code. I tried to troubleshoot, everything looks good on my end thanks 

 

Best answer by SURFboard Moderator

Please ensure that you have internet access when connected to the network.

Try to toggle the Wi-Fi starting the setup process again in the Surfboard Central app by reinstalling.

For your reference, please view the steps provided in the link for setting up the Surfboard Central app

http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup

 

Additionally, if you have already configured the web interface (GUI), please select the option that indicates the device is already configured with the web interface during the setup process. You will then need to enter the username and password for the GUI in the app. 

Please refer to this link if the GUI is setup already 

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SB-Central-App-Setup-with-Admin-Password

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plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • March 13, 2025

You can always set it up through the browser. 

thats my preferred method. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
Forum|alt.badge.img+42

Please ensure that you have internet access when connected to the network.

Try to toggle the Wi-Fi starting the setup process again in the Surfboard Central app by reinstalling.

For your reference, please view the steps provided in the link for setting up the Surfboard Central app

http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup

 

Additionally, if you have already configured the web interface (GUI), please select the option that indicates the device is already configured with the web interface during the setup process. You will then need to enter the username and password for the GUI in the app. 

Please refer to this link if the GUI is setup already 

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SB-Central-App-Setup-with-Admin-Password

SURFboard Community Moderator Team

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