Spectrum has me unplugging the G34 from power at least twice a day. They came out and said it’s the Arris issue?
New G34 drops connection every hour or so Spectrum
Best answer by SURFboard Moderator
Please make sure that your subscribed internet speed plan does not exceed 1 Gbps, as the G34 is only compatible with speeds up to 1 Gbps.
If the hardwired connection is working fine, the issue might be due to interference on the Wi-Fi frequencies.
To reduce interference and congestion, make sure the gateway is placed at a higher elevation and in an open space.
We also recommend changing the Wi-Fi channels if the gateway is in an open area. For instructions on how to change Wi-Fi channels, please refer to the link below.
http://arris.force.com/consumers/articles/knowledge/G34-G36-Changing-the-Wi-Fi-Channel
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