What device do you have? 

Is this a new purchase? 

Did you setup an account on it for install? 

Thanks for reply. 
it’s an arris g36  New. 
i set it up using phone app. 

when I go to modem login(10.0.0.1) it asks for email address and password I used with phone app. this doesn’t work 
 

fixed

i was using password i used in the phone app. it said use the that pw….

on the app, in access web interface. there is another password provided

used it and got in and changed

thanks

so if you got it fixed? if so, you might mark it resolved so others aren’t still trying to fix it.