No internet on G34

Question

I bought my G34 September 2023 and it has been working on the Xfinity Network until 2 days ago, it went offline all of a sudden. I have disconnected from power source, tried to reconnect via Xfinity app and it just continues to be offline. I called Xfinity and they were no help, they want to send a technician to my home and charge me. I work from home and internet access is crucial. Please advise what I can do to get my G34 back online with Xfinity Network. Thanks.

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Best answer by SURFboard Moderator 1 May 2024, 01:11

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SURFboard Moderator · Accepted Answer

In this case we would suggest you to perform following trouble shooting to isolate the issue first

Check the modem LED light status

Perform a power cycle on the modem for a minute then connect your devices to modem network after modem reboots completely.

If you have devices connected to modem Wi-Fi network without internet you can try accessing modem GUI to check the WAN and LAN IP address of the modem.

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