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Question

Purchased G34, I set up without the Mobile App and it is working with Ethernet Cables, but no wifi is being broadcasted or shows up in my list of wifi available. Is the app needed to set up wifi?

  • June 14, 2025
  • 1 reply
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Purchased G34, I set up without the Mobile App and it is working with Ethernet Cables, but no wifi is being broadcasted or shows up in my list of wifi available. Is the app needed to set up wifi?

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1 reply

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Setting up the app is not required, as the Wi-Fi network should broadcast by default.

Could you please let us know the LED light status on your gateway?

Also, please try logging into the interface and changing the encryption method for the networks.

Please refer to the link below for instructions on how to change the encryption method for the 2.4 GHz network:

http://arris.force.com/consumers/articles/knowledge/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network


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