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Remove or block connected device G34

  • July 27, 2025
  • 4 replies
  • 119 views
A
The Many
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I have a new Surfboard G34, and I am wondering how would I remove or block an unwanted device that may be connected to my network?

 

I see the connected device list in Surfboard Connect for iOS.

 

There were other topics here that are currently closed, which stated that I should be able to see a remove option from that device details in that connected device list. But I can only expand the device card to reveal the details, i do not see any option to remove or block.

 

I have also enabled parental controls and I still do not see any option to remove or block an unwanted devices anywhere.

Best answer by SURFboard Moderator

Fortunately, the Surfboard Central app includes a feature that allows you to pause internet access for specific client devices.

For step-by-step instructions on how to use this feature, please refer to the following link.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Pause-Internet

This topic has been closed for replies.

4 replies

A
The Many
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  • artistiqThe Many
  • Author
  • The Many
  • July 29, 2025

I had a Netgear nighthawk modem/router ans

their app allows you to disable a device that is connected from device list. Xfinity Xfi offers this feature as well via their iOS app. 
 

I’m not sure why Surfboard connect does not offer this seemingly common functionality. 

S
Wi-Fi Warriors
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Please note that there is no direct option to remove a device connected to the network. However, you can restrict internet access for that device using the Parental Control settings.

For detailed instructions on how to block client devices through the web interface, please refer to the following link:

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Parental-Control-Block-Internet-Access

 

 

SURFboard Community Moderator Team
A
The Many
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  • artistiqThe Many
  • Author
  • The Many
  • July 31, 2025

​@SURFboard Moderator thank you for your reply. 

That is what I did, but seems like a lot of extra steps to manage unwanted devices.

I wonder why Arris would not offer this ability in their app or even the desktop website interface. It would be nice it they added this feature to the app.

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Fortunately, the Surfboard Central app includes a feature that allows you to pause internet access for specific client devices.

For step-by-step instructions on how to use this feature, please refer to the following link.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Pause-Internet

SURFboard Community Moderator Team
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