I have a G36 that doesn’t connect properly is still in Warranty i want return it and receive a refund to buy another modem, how can i obtain a RMA?
This topic has been closed for replies.
+41- Juggernaut
You’d have to go through support. Not sure if they’ll refund you but you can probably get an RMA if it is a hardware failure. many times its not a hardware issue though. something to keep in mind.
https://www.surfboard.com/support/resources/
- The Many
I tried but there is no way to find a place to return an item, My problem is that the g36 doesn’t work with xfinity, i have to reset it every two days, and no is not a problem with the wireless as one moderator answer to another that have the same problem, i’m connected to the G36 wired. I bought a motorola modem and i have no problem now, but as ARRIS don’t even took the chance to answer or have a technical support technician available my evaluation and feedback about them will be and is the worst, I lost 340.00 USD when i bought this G36 modem that still have more than 10 months of warranty
- The Many
I’m in the same boat that you are. My g36 continuously says that it’s offline with Xfinity every 1-2 days and I have to reboot it. It’s still within the year warranty and I don’t want a replacement because this modem has so many complaints about it with Xfinity. They are expensive and unfortunately I just had to drop almost $500 to replace it with another brand.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.