I sent my router in weeks ago and have not heard anything. What’s the deal?
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- Wi-Fi Warriors
- Answer
I apologizes for the inconvenience caused. We will check the status and update you shortly and for more assistance please do reach out to Arris.com/consumersupport
- The Many
Two months after my original inquiry, asking the status of my RMA, I get a response telling me - we’ll look into it. I will not be doing business with Arris in the future.
- Wi-Fi Warriors
Upon checking the RMA status, it shows that the replacement unit has already been delivered. For more information, I recommend visiting www.arris.com/consumersupport for further assistance.
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