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RMA-39292

O
The Many
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I sent my router in weeks ago and have not heard anything. What’s the deal?

Best answer by SURFboard Moderator

I apologizes for the inconvenience caused. We will check the status and update you shortly and for more assistance please do reach out to Arris.com/consumersupport

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S
Wi-Fi Warriors
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I apologizes for the inconvenience caused. We will check the status and update you shortly and for more assistance please do reach out to Arris.com/consumersupport

SURFboard Community Moderator Team
O
The Many
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  • OttersbThe Many
  • The Many
  • October 24, 2024

Two months after my original inquiry, asking the status of my RMA, I get a response telling me - we’ll look into it. I will not be doing business with Arris in the future. 

S
Wi-Fi Warriors
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Upon checking the RMA status, it shows that the replacement unit has already been delivered. For more information, I recommend visiting www.arris.com/consumersupport for further assistance.

SURFboard Community Moderator Team

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