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I installed my G34 and it works well. When I went to set up the iphone app, I was told that I would need to factory reset the unit. Will I need to go through the whole activation process again?

 

You won’t need to reactivate. But you basically either choose the app or the browser. I prefer the browser as it has more info/capabilities. 

As ​@plemans  mentioned, reactivation is not required since a factory reset will not affect the internet connection.

A factory reset will simply restore the gateway to its default configuration.

For your convenience, please refer to the link below, where you can find the steps to set up the Surfboard Central app.

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup

 

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