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Solid Amber on G36.


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I have a Solid Amber light on my G36. I have Recycled the Power from unplugging and tried the Reset button. I cant seem to get a Internet connection. We had some recent storms where the Power could have possibly surged the Router. Is there a possible fix for this?

Best answer by SURFboard Moderator

 

Hello Johnnymost23,

As you had already tried Power cycle and Reset , still the modem is showing a Solid Amber . 

For further assistance please contact arris.com/consumersupport .

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Hello Johnnymost23,

As you had already tried Power cycle and Reset , still the modem is showing a Solid Amber . 

For further assistance please contact arris.com/consumersupport .


plemans
Juggernaut
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  • Juggernaut
  • 2274 replies
  • July 9, 2023

If you had recent storms, did you check with the ISP to see if any of the cmts’s were down?


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