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Question

solid orange light still in warranty.

  • March 16, 2026
  • 1 reply
  • 32 views

I keep getting a solid orange light on G34. I have tried a hard reset multiple times through app and the little hole on back holding it for 30-60 seconds multiple times. The orange light doesn’t change. I have unplugged it multiple times for 30 seconds to 5 minutes and still it will start with a blue light then turn to solid orange. I called my provider and have no outages. How to file a warranty claim since I’m within my 2 years?

1 reply

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We recommend plugging the gateway into a different power outlet and trying an alternate power cord. If the issue persists, please contact our support team by visiting www.arris.com/consumersupport