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Surfboard Android APP

  • January 26, 2026
  • 2 replies
  • 8 views
E
The Certified
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I got a ARRIS G34 cable modem with WIFI.

I had to remove the Surfboard app on my Samsung S25 ULTRA and reinstall it.

having trouble connecting to it. I think it’s looking for the original log on info like G34-BF59-2 or G34-BF59-5G-2 and the numerical password. I have since changed the WIFI names and passwords.

is it possible to change one back to the one of above settings and log back in with the app.

or do i need to reset the entire modem…..

why can’t they make it easy for people to connect the app to the modem.

2 replies

S
Wi-Fi Warriors
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Before setting up the app,  Have the web-based interface (GUI) set up? If you do, follow the steps for a device that is already set up with the web-based portal on the app.

If you haven't set up the GUI before, we need to verify if the GUI is misconfigured. The Surfboard Central app pairs with the gateway and syncs with the web-based interface (GUI) as well. 

First, connect your phone to the Wi-Fi and check if the internet connection is working. Then, connect a device like a laptop or phone to the network, open a web browser, and type http://192.168.0.1 in the address bar. You should see the ARRIS interface page (GUI). If the page asks you to create a password, the modem is not misconfigured. In this case, restart your mobile phone and start the setup on the app again.

If the GUI page asks for an email address and password for login, it indicates the page is misconfigured. We recommend performing a factory reset. Hold down the reset button for at least 20 seconds and then release it to reset the gateway. Wait for it to boot up.

After confirming everything is working, start the setup process on the app again. For your reference, please find the link below for the steps to set up the app.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup

SURFboard Community Moderator Team
E
The Certified
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  • Ernest-PThe Certified
  • Author
  • The Certified
  • January 26, 2026

That's what I was afraid of. Web gui ask for my email. I didn't want to do a factory reset cause of all the setting I'd have to redo..

Ugh.....if there is ever an update for the app

Can they make it easier to connect for people like me that uninstall and reinstall…

Thank you for your reply.

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