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Question

Surfboard central app stuck on get started on G34

  • December 5, 2024
  • 4 replies
  • 72 views
C
The Many
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I’m trying to set up a new cable gateway but the app is stuck on the get started screen. If I disconnect the modem it will update to say it’s not connected. I’ve tried resetting it and restarting my phone  

Anyone experience this? Should I just use a browser to set it up?

4 replies

S
Wi-Fi Warriors
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Your mobile phone should connect with the WiFi network (Arris wifi modem) while trying to setup the SBC app.

Could you help us with the model number to assist you further?

 

 

SURFboard Community Moderator Team
C
The Many
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  • cg021028The Many
  • Author
  • The Many
  • 1 reply
  • December 8, 2024

It’s a G34. I was able to set it up with a web browser without a problem but the app still doesn’t do anything 

S
Wi-Fi Warriors
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Could you let us know the error that you are experiencing on the Surfboard Central app?

You can try uninstalling the app and reinstalling it again to startover the SBC app setup.

SURFboard Community Moderator Team
plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2219 replies
  • December 11, 2024

Its activated and working though? You just want to be able to access it through the app? 

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps

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