Today I have been trouble shooting for countless hours trying to figure out why my new G34 modem will not properly assign IPs to any of the Mac computers I have on my small network. All Macs get assigned an IP of 169.254.XXX.XXX and subnet mask of 255.255.0.0. Any PC I connect to the the network will get a proper IP of 192.168.0.XXX with a subnet mask of 255.255.255.0.

I have tried to enter a manual 192 IP address for an Mac and it looks good but, will not work. All Wi-Fi connections to any Mac computer are assigned normal IP address of 192.168.0.XXX and work normally however.

I have supported both Macs and PC as profession for over 40 years now and this one has me stumped and is by far the difficult thing I think I have ever come across in my life long IT support career.

Also, I can access the web portal at 192.168.0.1 from a PC but, can not figure out how to log in to the page. I am using the email address I used with the SURFboardCentral app with the Wi-Fi access key on the modem but, is rejected. A notice on the page refers to “Access Web Interface” option under the hamburger menu. I have looked everywhere for this “Access Web Interface” option and it does not appear within the IOS version of the app! Since I do not have an Android, I guess I am screwed. . . .

Please if you have any info on these issues, please send to the me. Otherwise I guess I will need to return this modem and use one by NetGear instead. Until now, I have never had any issue with any Arris modems that I have owned.