This is the Extremely bad Company I’ve ever came across . Unsatisfactory products 0 customer service!

We sincerely apologize for the inconvenience caused. Could you please confirm your modem's model number and describe the issue you're currently experiencing?

firmware AR01.05.020.13_032624_

app version 4.3.5

model G34 

i can not set up app to work with G34.

what is the most recent firmware version that arris has for the G34. Can i have my money back? I’d rather just rent out a modem from sparklight. if you guys are just goin to gatekeep firmware versions and not fix bugs that are OBVIOUSLY a PROBLEM! 

Once again we apologize for the inconvenience caused. ARRIS has limited control or visibility on distribution by the service providers.

DOCSIS standards dictate that the service provider must distribute firmware updates to cable modem devices.  The end-user cannot simply install an update like most other network-enabled devices.

ARRIS develops the software update and makes it available to service providers.  The service providers qualify, test, and distribute the software update to devices on their network.

Before setting up the app,  Have the web-based interface (GUI) set up? If you do, follow the steps where it says “the device that is already set up with the web-based portal” on the app.

If you haven't set up the GUI before, we need to verify if the GUI is misconfigured. The Surfboard Central app pairs with the gateway and syncs with the web-based interface (GUI) as well. 

First, connect your phone to the Wi-Fi and check if the internet connection is working. Then, connect a device like a laptop or phone to the network, open a web browser, and type http://192.168.0.1 in the address bar. You should see the ARRIS interface page (GUI). If the page asks you to create a password, the modem is not misconfigured. In this case, restart your mobile phone and start the setup on the app again.

If the GUI page asks for an email address and password for login, it indicates the page is misconfigured. We recommend performing a factory reset. Hold down the reset button for at least 20 seconds and then release it to reset the gateway. Wait for it to boot up.

After confirming everything is working, start the setup process on the app again. For your reference, please find the link below for the steps to set up the app.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup

so i surfboard app cant gain access to my local

network. so the app is virtually useless.  customer service acknowledged that the qam upstream signal needs to be 45-51 thus why i get 80 mbps. 

your g34 product is faulty and you want to replace it with another faulty g34 modem. why not replace it with a modem that works. this should be illegal!! im out $200 because of arris and sparklight false advertising. there should be legal consequences to this. this is Unacceptable!

If you've contacted our support team and they've advised adjusting the signal levels, it likely indicates an issue with your internet service. Could you please share more details about the situation here so we can better understand and assist you?