How do I totally remove the 2nd home Wi-Fi and guest Wi-Fi from G34. Disabled all of these but Wi-Fi signal still transmitting.
Answer
Totally remove 2nd home wifi from G34
- The Many
Best answer by SURFboard Moderator
Yes, please unplug the power cord from the gateway and reconnect it after 10 seconds.
If the secondary home network signals are still broadcasting, disconnect the coaxial cable from the gateway and restart the device.
Once it powers back on—without the coaxial cable connected—log in to the web interface, restart the Wi-Fi module, and check again if the secondary network names are still being broadcast.
If they are, we recommend performing a factory reset of the gateway, again without the coaxial cable connected.
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- Wi-Fi Warriors
After disabling the Secondary Home Network and Guest Network via the web interface, go to Troubleshooting > Restart Wi-Fi and Router. Once restarted, check if the network names are still being broadcast.
If the secondary and the guest networks are still visible, perform a manual restart of the gateway to make sure the changes take effect.
- The Many
After disabling the Secondary Home Network and Guest Network via the web interface, go to Troubleshooting > Restart Wi-Fi and Router. Once restarted, check if the network names are still being broadcast.
If the secondary and the guest networks are still visible, perform a manual restart of the gateway to make sure the changes take effect.
When You are referring to manual restart You mean just removing power? Because I reset the Wi-Fi module using the web interface and the secondary home signals are still transmitting
- Wi-Fi Warriors
- Answer
Yes, please unplug the power cord from the gateway and reconnect it after 10 seconds.
If the secondary home network signals are still broadcasting, disconnect the coaxial cable from the gateway and restart the device.
Once it powers back on—without the coaxial cable connected—log in to the web interface, restart the Wi-Fi module, and check again if the secondary network names are still being broadcast.
If they are, we recommend performing a factory reset of the gateway, again without the coaxial cable connected.
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