Skip to main content
Question

trying to sign into modem

  • December 23, 2025
  • 1 reply
  • 44 views

Forum|alt.badge.img

When I try to sign into the modem via browser it says to use the email address I have for the app. I have used that and the password and it still won’t let me in.

1 reply

Forum|alt.badge.img+42

The password provided by the app is case-sensitive, so please ensure you enter it exactly as shown. We also recommend trying a different browser and clearing cookies and cache for better results.

For detailed steps on how to retrieve the password from the Surfboard Central app to log in to the web interface, please refer to the link below.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Web-Manager-Access