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Question

Unable to change my SSID on my G34.

  • February 3, 2026
  • 3 replies
  • 21 views
J
The Many
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I have a new G34 and have connected to my ISP ( Xfinity). I have downloaded the mobile app and presently have Wi-Fi in my house using the factory SSID username and password. I am trying to change my SSID and password and so far have failed. I enter a new SSID and password with the required alphanumeric characters and nothing happens. Initially I was getting the "blinking circle" and now nothing is happening. I have read the directions and followed them as listed but no luck. Any advice would be appreciated 

Thank you

3 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • February 3, 2026

Are you using the app or logging in through the browser? 
I prefer managing them through the browser

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
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If you are referring to changing the Wi-Fi password

You can change the Wi-Fi credentials in two ways:

  1. Through the Surfboard Central mobile app (if you have it set up).
  2. Via the web interface.

Please refer to the link below for instructions on changing Wi-Fi credentials using the Surfboard Central app.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Changing-the-Wi-Fi-Name-Password

The next link provides guidance on how to update Wi-Fi credentials through the web interface.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Changing-the-Wi-Fi-Name-and-Password

If you are trying to change the Wi‑Fi credentials using the app and encounter an error, please restart the gateway first. Then, restart the mobile phone on which the app is installed and try making the changes again.

SURFboard Community Moderator Team
J
The Many
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  • Jay0764The Many
  • Author
  • The Many
  • February 5, 2026

Thank you for the responses. 

I have followed the directions given above. The problem lies when I try to save the new Wi-Fi password. Nothing happens. Screen just stays the same. Nothing gets changed or saved. The first time I tried this,  a  blinking circle appeared on the screen for about 5 seconds and nothing happened. Retried the procedures and now nothing happens at all. 

Is there a tech support number  l can call and talk  to a real person and get some interactive troubleshooting.? 

I do not have a laptop or a desktop to attempt to change it the browser. 

Feeling I'm really frustrated. The guys at Best Buy told me this was a really easy process and very user friendly but that's not what I have come across. I realize I can be the problem but there is no live person I can talk to and try to troubleshoot with. 

Oh my home devices are disconnected and I cannot track the security of my home 

. Thinking of going to another product who has better support and real interaction but I don't know. What do you guys think.

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