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Unable to connect computer with G36-0625


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I'm trying to connect my computer to my arris modem and it's not working.

It ask me my network security key which is on the bottom of my modem

[Edit: personal information]

And my computer says that an incorrect security key

Please help me connect to the internet

All my tvs are working 

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  • Author
  • The Many
  • 1 reply
  • June 8, 2024

Please help me connect


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If you are unable to connect your computer to the Wi-Fi, I suggest restart the computer and reconnecting the Wi-Fi with a password.

Also, you can try to change the security mode by logging in to the GUI web portal at 192.168.0.1.

Once you log in, select Gateway>Summary>Connection>Wi-Fi>edit for 2.4g, then change the security mode as WPAWPA2-PSK(TKIP-AES) 


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