Unable to connect computer with G36-0625


I'm trying to connect my computer to my arris modem and it's not working.

It ask me my network security key which is on the bottom of my modem

[Edit: personal information]

And my computer says that an incorrect security key

Please help me connect to the internet

All my tvs are working 

2 replies


Please help me connect

Userlevel 5
Badge +41

If you are unable to connect your computer to the Wi-Fi, I suggest restart the computer and reconnecting the Wi-Fi with a password.

Also, you can try to change the security mode by logging in to the GUI web portal at

Once you log in, select Gateway>Summary>Connection>Wi-Fi>edit for 2.4g, then change the security mode as WPAWPA2-PSK(TKIP-AES)