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Unable to connect the printer with arris G-34

  • August 15, 2024
  • 2 replies
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My new arris modem will not allow my hp photosmart printer to connect. My printer test result says I need to add the MAC address to the list if permitted devices for the wireless router.  I did this repeatedly and it still will not connect.  The printer identifies the network name, but refuses to accept the password.  Help!

Best answer by Netopia

If you haven’t set up any type of Wi-Fi access restriction by MAC address, you might just need to change their Wi-Fi security type from  WPA2/WPA3 Mixed mode to WPA2-PSK.  Some older Wi-Fi devices cannot connect to Wi-Fi network with WPA2/WPA3 Mixed mode.

 

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network

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  • Rockstar!
  • Answer
  • August 17, 2024

If you haven’t set up any type of Wi-Fi access restriction by MAC address, you might just need to change their Wi-Fi security type from  WPA2/WPA3 Mixed mode to WPA2-PSK.  Some older Wi-Fi devices cannot connect to Wi-Fi network with WPA2/WPA3 Mixed mode.

 

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network


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  • Author
  • The Many
  • August 17, 2024

Thank u that worked.