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I recently installed an Arris Surfboard G34...I created a network name and password, but some of my devices are not pulling it up.  Any advice?

Hi, my new G34 is in the same boat as shared by this person above. I too would like to know if a working solutdion is available. thank you., Ray Willingham.

Hi Ray… after a lengthy call with support, it winds up that some devices cannot handle  a 5g network, they need to connect on the 2.4g network.  I changed the name of the network the router came with to my (5g network) name with 24 at the end.  So 2 networks, a 2.4 and a 5.  My Ting and thermostat connected through the 2.4g network. Hope this helps!!

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