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Hello,

the year is 2024 (almost 2025) and you still ship with a firmware that expects firefox v63 and does not work with firefox v127

 

The error is “browser not supported” on an android phone, and of course “invalid email address” on a desktop.  That is rather grotesque as I am pretty sure I know my email address and it is the one I registered with

 

Also current versions of MSoft edge (v126) have a warning of not being supported. Of course this will be ignored, which is a measure of the quality of your communications

 

I hope that in 2025 you plan to at least support horse drawn carriages for returning the out-dated equipment you sell as new.

 

As for firmware updates, I am hoping for at least cuneiform linear b.

Thank you

We apologize for the inconvenience caused. Please do check on the below article for unsupported protocol while accessing modem GUI.

http://arris.force.com/consumers/articles/General_FAQs/192-168-0-1-uses-an-unsupported-protocol

Since you have mentioned that the error is showing as Invalid email address could you please confirm whether you can able to access Surfboard central app?


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