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Question

Unable to setup SBC app for G36 or login through web to change modem password

  • February 10, 2026
  • 0 replies
  • 2 views

Hi,

I had bought G36 modem 3 yrs back which I am trying to re-install now.  I have registered the modem with Xfinity and the Wifi router is working.  My phone and laptop is connected to the Wifi.  I would like to change the Wifi/modem password but unable to do this.  My SBC app is not connecting to the modem and hence unable to setup the app; also logged into the web interface using http://192.168.0.1 but it’s not letting me login, saying “Invalid login credentials”.  Is there a way to reset the web interface login credentials so that I can connect through the web interface and change my modem password?

 

Appreciate your help please.

Thanks much,

Prantik